Мобильные приложения: быть или не быть?

Стоит ли учреждениям культуры инвестировать в мобильные приложения?
Нет — согласно данному исследованию.
По ссылке — конспект исследования с таблицами, показывающими соотношение использования мобильных приложений относительно других каналов коммуникации.
Это американский опыт, что стоит учесть, если будете ссылаться.

 

Are Mobile Apps Worth It For Cultural Organizations? (DATA)

The short answer: No.

Mobile applications have been a hot topic for a long while within the visitor-serving industry. There are mobile applications for all kinds of museums, zoos, aquariums, historic sites, and performing arts entities. But are people using them? And do they increase meaningful performance metrics like visitor satisfaction?

A (rad) museum professional recently tagged me in a Facebook conversation, asking if I had data that I could share regarding cultural audiences and mobile applications. Why didn’t I think about that before? At first I was a bit flummoxed about how to approach this, as IMPACTS has done work with individual client organizations to dig into the real benefits (or lack thereof) deriving from investments in developing mobile applications, but that data is proprietary. Translation: Not for publishing on Know Your Own Bone.

Fear not, friends! The trusty National Awareness, Attitudes, and Usage Study (NAAU) includes information related to mobile applications – and it’s shareable and reveals compelling and important information for visitor-serving entities. As a reminder, the NAAU is an ongoing study of over 108,000 individuals and counting (“and counting” because IMPACTS is constantly in-market collecting data). This study is also the source of much of the data that I share on my website.

The spoiler (consistent with most individual client experiences as well) is simply that a mobile application is an answer to a visitor engagement question that very few people seem to be asking. What many cultural professionals likely know from their own experience (and that the data reaffirm) is this: Not many visitors use mobile applications either prior to their visits or while onsite, and the ones who do use an organization’s app do not experience a significant increase in visitor satisfaction.

This makes mobile applications sound like a potential waste of resources, but it’s worse than that. Other information channels are used more frequently before and during a visit, and they actually do result in higher visitor satisfaction. In addition to being a potential waste of funds, mobile applications may be an expensive distraction from areas wherein modest investments actually do improve reputation and satisfaction.

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